IMPORTANT INFORMATION

I just spoke with a customer-service rep at GTO.

He said that they care about their customers and want them to be happy. You
should return the wand to GTO to confirm that it's working correctly. If you
need a longer cable, they will make some accommodation (he didn't say what,
and I didn't press him) so that you can have the longer cable.

Sometimes it's just a matter of knowing how to present your problem.

I hope this resolves it.