Phil Allison wrote:


** Its important for a tech to see any symptoms the customer is complaining
about, first hand.

You gotta plug it in to do that.



.... Phil



Customer says his unit was emitting smoke and smells. You look at the
unit and it smells crisp on first inspection. Are you really going to
tell me your going to plug it in first???

Customer says there is sparks from the AC cord where there pet rabbit
might have chewed it. You look at it and see bare copper.
Your going to plug that in first?

Customer brings in unit that has had liquid poured into it.
Are your going to plug that in without tearing it down first?

Most of the time you will plug it in to verify faults. But there are
times a visual and smell no power inspection will tell you a lot.

bob