Leon wrote:


"HeyBub" wrote in message
m...
.... snip

Sure it is! Do you realize that the order-taker on the other end of the
speaker may very well be in INDIA?

Here's an article on a McDonald's call center in California, but the call
center could just as easily be in Bangladesh.


http://www.nytimes.com/2006/04/11/te...erland&emc=rss

And your first indicator that you are talking to some one in India is that
they sound courteous, anxious to help, and have a name like Bob or Mary.
That does not actually mean that you will be satisfied with the
experience.


From my experience with DirecPC, I do know that they are really good at
apologizing. They are sorry up and down about making you wait, about the
fact that they can't actually fix your problem, about the fact that it will
take 5 days for a technician to be scheduled, etc. They are polite and
apologetic to a T. Problem is, after you hang up, you still have the same
problem you started with when you called them 2 hours ago and they haven't
done a thing to solve it. Yep, you're right, not satisfied with the
experience.



It's when you drive up and get Waz'up, do you want bla bla bla with
cheese and their name ends up being Washieka or Snoop that you know that
you are
getting American. And that does not actually mean that you will be
satisfied with the experience either.

No, that's true, but at least there's a hoomin bean close by where, if I'm
really unsatisfied, I can go and physically talk to their manager and get
more than "I'm sorry about you having to wait ...."

/soapbox off -- had a very unsatisfying day with Maytag and a brand spanking
new (less than 1 day) dishwasher that only worked when the installers put it
in. Soonest they can get to is is January 6 (?!). My phone support
happiness is not at a very high ebb right now.


--

There is never a situation where having more rounds is a disadvantage

Rob Leatham