Aaron Fude wrote:
in2dadark wrote:
On Nov 23, 1:13 pm, IGot2P wrote:
Aaron Fude wrote:
Hi,
I ordered a $2000 bay window from Pella and it came an 1 1/4" to
wide so
it won't fit into the rough opening without cutting cinder block,
extending head beam, etc. Pella's saying that all they can do is
re-manufacture the window. I argue that I had a crew idling for for two
days, and my family had gone to a hotel for a night (all true).
Furthermore, the mistake delays the project completion by six weeks and
forces me to have a hole in my house in mid-January rather than now
when
it's mid 50's out.
What's the best strategy getting money out of Pella and what's the most
I can go for here?
Thanks,
Aaron
IMO the only way that you have a chance of getting anything is to see if
they will adjust the price if you enlarge the opening and use the
existing window. Heck, you could well come out ahead if you make a deal
with them and use the current window. If they replace the window they
are already out that cost so don't expect anything else from them. OTOH,
I would bet that they would make you a good deal on the existing window.
All of the above is "IF" it was truly their mistake.

BTW - who is going to pay to ship the current one back and the new one
to you?

Don- Hide quoted text -

- Show quoted text -

Yea, I had a plumber put a shower pan in 1/4 inch off and that threw
my green board off and my tile off by that amout. They took 1/3 off of
the price but I wasn't a dick about it and know a bit about
negotiaiting. It's not a case for the supreme court and they can't
help it if he signed a bad deal with the installers.

Tell them to knock 1/3 off of the price or explain your situation and
let them make an offer. Sometimes they offer more than you're looking
for. Except, maybe, in this case. In the case of my plumber the owner
offered the 1/3. I would have settled for .10...

Hi,

I'm the OP. For the benefit of someone reading this at a later date I
fill in some details.

The original window was not taken out. It's still in. My contractor is
very good and checked dimensions before attempting the project.

Pella sent a representative out who noticed that the window was botched
is several other ways.

Pella had the window for three weeks prior to delivering it. (They
forgot to mention that I needed to have two men to accept the delivery
so the delivery did not happen on the first attempt). So there was ample
opportunity to double check everything.

At this point they do seem to be a good company. So far I have received
profuse apologies and a promise that they'll find away to make it up to
me. Apparently it's the case of an incompetent local store.

I will update everyone on the outcome.

Aaron

Good example of why, even when you know how to take the measurements
yourself, and having the 'authorized rep' come take them will add a
couple days to the project, it is still best to let them take them. That
way, if there is a screwup, it is on their dime, not yours.

--
aem sends...