Aaron Fude wrote:
Hi,

I ordered a $2000 bay window from Pella and it came an 1 1/4" to wide so
it won't fit into the rough opening without cutting cinder block,
extending head beam, etc. Pella's saying that all they can do is
re-manufacture the window. I argue that I had a crew idling for for two
days, and my family had gone to a hotel for a night (all true).
Furthermore, the mistake delays the project completion by six weeks and
forces me to have a hole in my house in mid-January rather than now when
it's mid 50's out.

What's the best strategy getting money out of Pella and what's the most
I can go for here?

Thanks,

Aaron

IMO the only way that you have a chance of getting anything is to see if
they will adjust the price if you enlarge the opening and use the
existing window. Heck, you could well come out ahead if you make a deal
with them and use the current window. If they replace the window they
are already out that cost so don't expect anything else from them. OTOH,
I would bet that they would make you a good deal on the existing window.
All of the above is "IF" it was truly their mistake.

BTW - who is going to pay to ship the current one back and the new one
to you?

Don