"Tim W" wrote in message
...


Yes, there was some discussion on the IET forum some months back.

IIRC, the conclusion was that you are safe if the customer invites you to
do
a job (solicits your work - ie fix the flood as in your example).

In writing!
It is important that they ask you to do the work before the cooling off
period and do so in writing.
Just contacting you is not enough.
You need to explain the cooling off period and for them to write it off.

Sounds like there are some traders here that have been doing stuff
illegally, best not make too much of it you never know who is reading this.

AFAICS the only thing it does (besides adding more paper work) is get rid of
call out charges.
You can't get them to sign off in writing before you get there (you will
lose work if you try) unless you limit call outs to FAX requests.
If you then quote a silly price and they say no you are stuffed.