Neil wrote:
tim.... wrote:
Never, ever try and pay by by trade card at one of these. I made the
mistake of going in to my local B & Q after the trade desk had
closed for the day. Not only do you get all the above problems but
you then are faced with a spotty oik who doesnt know how a trade
card works and, once he had it explained to him then announces he
'needs to go and find a pen'. Priceless

did he need a calculator to calculate 10%?

tim

10 % oh if only it were that simple. The B&Q trade discount system
appears to have been designed by the team that previously worked out
the old British Rail fare structure. Bletchley Park would have been
stumped by this and Alan Turing likely have opened a bicycle repair
shop in frustration.
The basic premise is that under no circumstances should the customer
be able to work out what the discount will be. This is backed up by
staff who don't know either. Helpfully the till receipt is programmed
to display discount as 0% - whatever the discount subsequently turns
out to be. Not only does it vary from line to line but also product
to product and from month to month. Added to this is the volume
discount (the only transparent part of the system and mischeviously
included to give the false impression that someday all will
explained). A 'teaser' system also operates whereby specific products
will be stickered to the effect that 'cost with trade card is'. Fate
dictates that your needs will never coincide with one of these items.
Its like a Kafka play

Applause!


--
Dave - The Medway Handyman
www.medwayhandyman.co.uk