Ignoramus15924 wrote:
I bought some stuff from CDCO and can repeat what Rex said. Those
were more simple things, however.

In addition, I bought a (very likely) identical powerfeed from a
similar distributor in the US. The powerfeed was packaged very
decently. If CDCO resells the same powerfeed, I would concur with the
assumption that the package was tampered with in transit.



He admitted he repacked it in a UPS box for shipping ,the main unit was
just in a normal
plastic bag ,the mounting parts and the limit switches were also just in
a plastic bag .
The rest of the packaging included 6 foam peanuts floating around
amongst the loose bags of parts .
I also ordered a 0-1/4 keyless chuck and a J1 arbour to suit ,I have no
issue with the drill chuck ,
I'm very happy with that.

When Australian Customs open parcels , they put a pamphlet in the box to
alert you that it has been
opened and it contains information on items that are not allowed to be
imported ,
you also get a bright orange sticker on the out side of the box as well
informing you that the parcel has been opened for customs inspection by
Australia Post .

Since they now have xray machines at every port ,they rarely open
parcels unless
the xray inspector flags some thing thats not right.
In five years I have had only two parcels opened ,one by Customs
and one by AQUIS (Australian Quarantine Inspection Service) both parcels
had stickers
and pamphlets included , and both parcels passed through.

--
Kevin (Bluey)
"I'm not young enough to know everything."




On 2009-08-20, RBnDFW wrote:
Dissatisfied customer wrote:
I bought a power feed for my milling machine from CDCO of Tower Road
Schaumburg , Illinois .

Being in Australia I recieved it about 10 days after I paid the invoice.
On opening the box I noticed the lack of decent packaging and there was
some evidence of damage from some of the loose parts in the box hitting
against the main unit.The parts and main unit were in normal plastic
bags and he had put about a dozen of those foam peanuts in there which
did nothing .
I immediately e-mailed the owner and told him of the damage he replied
saying that customs must have opened the parcel and removed the packaging .
Well there was no "opened by customs" sticker so I would guess it was
x rayed and not opened.
I decided I could fix the cracked plastic cover and would live with the
scratches .
I decided to do a test fitiing the next night and found to my dismay
that the mongrel thing does not fit my machine .I e-mailed him again and
told him of the situation ,and said that I would send it back and take
the value of the power feed in other good rather than a monetary refund.
He replied that I should "sell it to my friends.:
I replied that I did not have any friends that have milling machines and
that I reside in a remote out back town and that I have no chance to
sell it on .(like who would want to buy a damaged unit anyway).
I asked If he had a unit that would fit my machine and sent an attached
image of my mill.
He replied that I should take a picture of it and sell it on Ebay
Australia.

On further investigation ,I will be able to fit it to my machine but it's
going to be a major modification and manufacturing a new mounting
bracket, and mods to the bevel drive gear to get it to fit .
I will also be unable to fit the table hand crank wheel back on with the
power feed in place.

Any way I have given up on this dog and am warning anyone contemplating
purchasing any thing from him to steer well clear of him .
He dosen't mind taking your money but when it comes to after sales
service , well,he has none.
I am also looking at lodging a complaint with the US Federal Trade
Commission which has an international consumer protection agreement with
Australian Consumer protection group.
I have bought from them before with good service, but I've never had an
issue like that to see how their CS works. They do seem to have some
good deals, but one experience like yours can negate that.
Please do keep us posted.