George wrote:
Doug Miller wrote:
In article
,
Pat wrote:

Alexander Graham Bell invented the telephone and did a pretty good job
of it. Too bad he didn't invent Customer Service to go along with it.

Bell Telephone always had outstanding customer service. Verizon
customer service, OTOH, has always sucked, all the way back when they
were GTE (Generally Terrible Electronics).

Not particularly in love with Verizon but consider what someone needed
to pay Bell Telephone in today's dollars vs Verizon or most other
carriers. People want cheap. They got it.

Yabbut, when I was a kid, having a working land line was waaaay more
important than it is today. And, I don't ever remember the phone going
out. Ever.

Today, with Verizon, the service is worse and still more expensive than
my cell service. (well, OK, as of two-three years ago, when I gave up
on them)

My parents live in a rural area with poor cell coverage. Their phone
TODAY goes out all the time, and I don't remember that happening when I
lived with them. That worries me somewhat, but they are still able
bodied enough to walk or drive to somewhere with cell coverage if they
have to.

nate

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