Moen faucet problem
"Han" wrote in message
We have a Moen kitchen faucet, model Extensa. It has developed a leak
somewhere and despite some 3 visits by the local plumber and some $220 in
charges, it still seems to leak somewhere. All the fittings have been
removed and retightened, it has received a replacement cartridge, and it
still seems to leak from somewhere in the bottom "body". It is not
spraying, just dripping slightly, which is baffling the plumber and us.
There are a few p ossibilities. Crack in a casting, crack or split in the
hose, etc.
What is important is the following
If you need installation assistance,
replacement parts or have questions
regarding our warranty, please call our
Product Consultants at:
U.S.: 1-800-289-6636
Monday - Friday 8:00 a.m.
In the manual, it states:
Moen warrants to the original
consumer purchaser for as long as the original
consumer purchaser owns their home (the
“Warranty Period” for homeowners), that
this faucet will be leak- and drip-free during
normal use and all parts and finishes of this
faucet will be free from defects in material
and manufacturing workmanship. All other
purchasers (including purchasers for industrial,
commercial and business use) are warranted
for a period of 5 years from the original date
of purchase (the “Warranty Period” for
non-homeowners).
If this faucet should ever develop a leak or drip
during the Warranty Period, Moen will FREE OF
CHARGE provide the parts necessary to put the
faucet back in good working condition and will
replace FREE OF CHARGE any part or finish that
proves defective in material and manufacturing
workmanship, under normal installation,
use and service. Replacement parts may be
obtained by calling 1-800-289-6636
There may be some inconvenience, but they will solve the problem from what
I've read.
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