Nate Nagel wrote in
:

bob haller wrote:
They are not mutually exclusive. �Just because Verizon doesn't
care about its customers doesn't mean that you are not, in fact,
colossally unlucky.-

dont get verizon FIOS the phone part is sucky, and they really dont
care.

heck it took 2 months, with me finally calling every day for 3 weeks
and esclating the call to the verizon presidents office to get a bad
router fixed in my central office that effected every FIOS customet.

about 1 of 12 calls was unusable

they refused t put me back on copper, and wouldnt let me cancel a
service that didnt work.

cancel fee was hundreds of dollars

That sounds like the Verizon I know and love... I may show your post
to SWMBO, she was complaining about how high the cable bill was...
well at least the cable works...

nate

We had a few annoying problems with the FiOS installation (switch from
copper to fiber), but persistent and polite calling fixed them fairly
fast. Key is to have records of what was promised at every step. Also,
it is important to spend the time, very unfortunately.

Our problems:
Phone: the annunciator light on our Panasonic phone that announces that
there is a voice message on the Verizon voicemail was not working right
after the switch to FiOS. It had worked on POTS, so there was no reason
it wouldnt work on FiOS. Took a couple of calls, butit was fixed within
a week and has worked ever since.

Internet: The f'ing router's radio broke after a week. Took 3 hours
for 2 techs to get the replacement to work, because they didn't know how
to release the IP address so the new router with the new MAC address was
recognized. The radio is still weak, so we have another router hooked
up as a switch in the living room, and have strung ethernet cables
around.

Email: The idiots made our FiOS account a new account, rather than a
switch from our DSL. Therefore the DSL email addresses were "lost". I
was rather persistent and (probably) annoying to Verizon that I wanted
he old addresses. They then indeed managed to "point" the old addresses
to the new ones. That cost a whole morning, but has worked ever since -
at least I do get spam.

TV: We are still having occasional dropouts of the signal on some
channels. Much was fixed by unfastening and refastening the coax
connector to the settop box. Probably the old Cablevision coax isn't
quite up to snuff. Maybe when I get a new TV I will buy some new
wiring.

Billing: This was the most annoying. They couldn't for the life of
them get the bills right. I took from August till next February to get
it straightened out. I suspect VZ is making oodles of money from
erroneously billing people who give up.

We are now saving at least $50/mo in total costs compared with before
FiOS. Mainly because we now don't pay the exorbitant Cablevision fees
for extras that come free on FiOS TV. Also, we now have nationwide
phone service for the monthly fee. No more LD fees on our landline.

Just my experiences. YMMV.
--
Best regards
Han
email address is invalid