Bob Gramza writes:

:
: Angry customer=lost sales, regardless of reason for the anger.
:
: Charlie Self
:
: "Middle age is when your age starts to show around your middle."
: Bob Hope
:
That's assuming they actually bought something from woodcraft in the first
place.

Maybe. Maybe not. But it sure does slow up the future from that particular
customer, regardless of past behavior.

Charlie Self

"Middle age is when your age starts to show around your middle."
Bob Hope