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What Woodcraft COULD have done
In article ,
says...
Amazon and Woodworker Source had the same sale with the same results.
This of course brings up a good point. If every major retailer has this
sale,
... and somehow Woodcraft did not learn from others' experience
all those who refuse to do business with woodcraft will, of course, be
refusing to do business with any of these retailers. I guess they will
limit their shopping to Rockler, since they apparently do not carry Cabinet
Masters. I guess they could also become hard and fast Harbor Freight
customers. ;-)
The problem here for Woodcraft is that it doesn't matter *why*
customers are PO'd at them, the only thing that matters is that the
customers are PO'd. Were a sufficient number of woodworkers irked
enough to significantly affect future Woodcraft sales? Only time will
tell. There are certainly sufficient alternate suppliers such as
Woodworker's Supply, Belews, Grizzly, etc. that there are choices that
offer value for the money. To paraphrase a trite term, "the customer
may not always be right, but they are the customer." Woodcraft could
certainly have taken advantage of knowledge gained by other retailers'
results with this sale; their promotions were advertised and although
the "while supplies last" disclaimer may have been present, I don't
think most Woodcraft customers expected that they would be dealing with
a "Who" concert sellout type of phenomenon.
No, I didn't get shut out, and no, I don't have any of these clamps
ordered, I think that it might be somewhat unrealistic for some of the
expectations that were expressed in these threads, but I also think
Woodcraft screwed up royally as well, especially since they had the
benefit of other retailers' experiences in this regard.
Cheers,
Eric
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