"The Daring Dufas" wrote:
I seem to recall Sears handing out ratchet
rebuild kits at one time whenever a customer
brought a Craftsman ratchet back.

They tried to give me a USED ratchet when I brought my broken one in. The
used one barely worked as well.

I asked to speak to a manager, and after a lot of arguing, ended up with a
new replacement.

Jon