In article , wrote:
I have several shops close by that will replace the insulated
glass same day. Bring it in by 10 Am pick it up after 2PM My windows
and I believe most today come out easily and you can just bring it in
and save quite a bit.

Yeah, but some folks hate handling glass, me included!

Many years ago, following an accident with a single pane
window, I went to a local glass shop.

These people were totally geared to serving folks who had
just experienced a "glass disaster".

"Come on in, take a seat and have a nice cup of tea" the
man said. He calmly took me through the measurements,
made sure I had *all* of the materials to install the
new glass. Then he gave me excellent detailed instructions
on the installation including some great tips.

Meanwhile, another worker had cut my glass to size.
As he held it out for me, I looked a little
apprehensive and he said "Would you like me to load
it into your vehicle for you?". I responded in the
affirmative, with considerable relief!

30 years later and I still remember it well. What a
fabulous example of a business understanding their
customers and truly serving them ;-)

These people really understood that many of the
clients walking through their door were under
considerable stress and proceeded accordingly.
That's what I call brilliant!

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|~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~|
| Malcolm Hoar "The more I practice, the luckier I get". |
| Gary Player. |
| http://www.malch.com/ Shpx gur PQN. |
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