I'll second (or third, or fourth) the praise for LV customer service.
I recently had a problem with a lost CC number. They went fishing thru
the stack of hand written sales orders from the recent WW show, and
CALLED me at home. I wasn't home for the first call, so they left a
message. Then they CALLED AGAIN later that day. It's too bad we have
to be so shocked when we get excellent service. They earned a loyal
customer.