LdB wrote:
Joe wrote:
I can't get over what a pleasure it is to speak to the Lee Valley
customer service reps.

You can understand them
They want to help you
They actually sound friendly (yes, you can *hear* when someone is
smiling)

In short, they get the job done.

Well done.

jc


A Lee Vally rep. once gave me the phone number of a competitor. They did
not stock a band saw blade the size I wanted and although they could
have brought one in, said it would cost too much to do a special order.

That's class.

LdB

When I worked for Sears I used to do that all the time when a customer
wanted something that we didn't carry. Sometimes even when we did but
didn't have in stock.

Dave