I can't believe there is no warranty with the doors! If you really feel
that they are wrong, file a suit in small claims court in your town.
They will need to respond and to send lawyers to your court house to
counter the suit. It's usually cheaper for them to just pay the claim.

Len

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Dave Burbank wrote:

I'm discouraged... I have purchased three stunning Karona solid oak
doors for my home. Two of the doors are absolutely beautiful. But one
came from the factory with scratches on the windows. Unfortunately, we
didn't see the scratches until after hanging, finishing, and removing
the "protective" plastic on each of the 12 window panes. (5 of the 12
panes are scratched!)

My retailer and the distributor both agree that I need a new door.
Unfortunately, Karona, the manufacturer won't replace the door.

I have created a small web site with beautiful pictures of the doors.
The site shows where the scratches are on the glass. The URL is:

http://www.karonadoors.com

Any advice on how I could pursue this with Karona would be
appreciated. Also, is there way to make glass scratches "disappear"?

Thanks,

Dave Burbank