I'm discouraged... I have purchased three stunning Karona solid oak
doors for my home. Two of the doors are absolutely beautiful. But one
came from the factory with scratches on the windows. Unfortunately, we
didn't see the scratches until after hanging, finishing, and removing
the "protective" plastic on each of the 12 window panes. (5 of the 12
panes are scratched!)

My retailer and the distributor both agree that I need a new door.
Unfortunately, Karona, the manufacturer won't replace the door.

I have created a small web site with beautiful pictures of the doors.
The site shows where the scratches are on the glass. The URL is:

http://www.karonadoors.com

Any advice on how I could pursue this with Karona would be
appreciated. Also, is there way to make glass scratches "disappear"?

Thanks,

Dave Burbank