wrote in message
...
On Wed, 31 Dec 2008 07:28:08 -0500, 10x wrote:


I received a small order yesterday from Grizzly for a threaded insert
to fit my Jet lathe. It was only $7.95, but the shipping and handling
was for $8.20!

Well, the insert arrived. However, it was a left hand thread. Now to
figure out who screwed up, me or them. Well, it was me. I never saw the
(LH) in the part number when I placed the order.

I fired off an email to customer service explaining my mistake. Within
2 hours I had a phone call from them. The rep said she would have the
proper one mailed out to me ASAP at no charge to me. When I asked for
instructions on sending the wrong one back she said not to bother, and
that I should just keep it. It wasn¹t worth putting me through the
expense for returning such a small item.

I've always had good luck in dealing with Grizzly... this is just icing
on the cake.


Joe

aka 10x

I had a similar experience with them years ago when I broke a part on
my jointer. The lady was very appologetic that the shipping was more
than the part itself. I was just happy to be able to get it so quickly
(48 hrs later) as I had been waiting for a part for my bandsaw (Jet)
for 4 weeks. (It came another 2 weeks later and had a handling charge
of $20 on top of the cost of the part)

Mamiya America Corp backordered a 2mm screw for my camera for more than a
year. By the time it showed up, I had either lost or given away whatever was
broken, or just gotten the screw locally, because I could find nothing that
was missing a 2mm flathead screw. They charged a flat $10 for handling, plus
..25 for the screw. (Talk about getting screwed. I think I'll build a small
frame for it and hang it somewhere.)