On Dec 31, 4:28*am, 10x wrote:
I received a small order yesterday from Grizzly for a threaded insert
to fit my Jet lathe. It was only $7.95, but the shipping and handling
was for $8.20!

Well, the insert arrived. However, it was a left hand thread. Now to
figure out who screwed up, me or them. Well, it was me. I never saw the
(LH) in the part number when I placed the order.

I fired off an email to customer service explaining my mistake. Within
2 hours I had a phone call from them. The rep said she would have the
proper one mailed out to me ASAP at no charge to me. When I asked for
instructions on sending the wrong one back she said not to bother, and
that I should just keep it. It wasn¹t worth putting me through the
expense for returning such a small item.

I've always had good luck in dealing with Grizzly... this is just icing
on the cake.

Joe

aka 10x

In my old shop with Future Collectibles, I had big Grizzly iron. It
was heavy, it was true, minimal set up, and accurate! I miss the old
shop, but I can attest to their belt sander, table saw, band saw, dust
collector, and all the accessories you can slap on them as well. The
only draw back was taking all the time it took to remove the cosmolene
that all the iron was coated with. A local Griz rep told me that when
the stuff is shipped over the pond - they want to make sure no
moisture whatsoever got on the iron. I can attest that not a spec was
to be found anywhere.

Jummy