Bruce wrote:

What do you expect, when they are paid the minimum wage or just a
little above, and are bullied and variously shat on by incompetent
middle management who are obsessed with meeting often arbitrary and
unrealistic targets imposed by very highly paid senior management and
are constantly in fear of losing their jobs?

My experience is different in the USA, where I assume the working
conditions are largely the same.

You mentioned John Lewis - I snipped that bit. The reason John Lewis
staff are more motivated to help customers is that every one of them
has a share in the business. John Lewis is a Partnership and all the
"staff" are Partners. They stand to gain if the company does well.

I think it's a great idea.