"Jon Danniken" wrote:

They also count on nice people, such as yourself, not wanting to "trouble
them" with complaints. By not holding them accountable, the cycle
continues, and more people will continue to fall victim to their practices.

I'm not a nice person, I just understand cost/benefit analysis. If I
tried to "hold accountable" every contractor who has screwed up
repairs to my house in the last 20 years, my life would grind to a
halt. I really don't want a discussion of customer service here, just
suggestions for fixing the problem.