rrh wrote:

The hose end split on a 5-month-old Wickes-badged vac. Wickes told me to
call Earlex. Earlex immediately sent a replacement, no fuss. It was too
short. Overnight they sent the correct longer one with a prepaid label,
trusting me to return the first. Not bad for a product costing less than
£40. No connection except as customer; I just thought it worth sharing.

I've had good service from them in the past as well, for both steamers
and the vacuum I use in the garage. They were quite happy for me to pick
up spares in person when I lived in Godalming - the factory was just
down the road from the house. The only argument I have with them is that
their mains leads are too short. They seem to prefer having enromously
long suction hoses to having adequate mains leads. The Henry is much
better in this respect.