On Sat, 22 Nov 2008 11:25:29 GMT, Harry Bloomfield
wrote:

BigWallop formulated the question :
We love to hear about the good ones. If only we could complain as well as
we can praise. Maybe we wouldn't have some of the troubles we get. :-)

OK, I'll play....

I bought a Plantronics bluetooth ear piece for my phone about 18 months
ago. I had gone through quite few different makes, which all failed for
various reasons, but this one was both rather good and secondly very
comfortable to wear.

A matter of months after getting it, the plastic over ear hook started
to fall apart - so I repaired it and repaired it. Eventually a few
weeks ago I decided to write to Plustronics and ask if they could
supply just the hook, as it was held on with an easy to remove pin. No
said they - it was all or nothing, send the broken one in and they
would send out a complete new replacement - a later and a better spec
model.
Sounds like a reasonable offer .Did you not accept?


My 11 (eleven) year old car is fitted as standard with an LCD auto
dimming mirror, which has a known tendency to leak the LCD chemical
when it gets old. Which happened in my case. The mirror is made by a US
company and they cost £150 each. I wrote to them explaining what had
happened, they wrote straight back asking for the VIN make and model,
plus some photographs of the failure. They wrote back again with a
customs form to be completed, plus claim form and said a new
replacement was in the post -to reuse the packing from that to send the
old one back. They paid postage to me and prepaid postage for the
return of the old one collected from my door. Total cost to them around
£220.
Excellent service above and beyond the call of duty.