The hose end split on a 5-month-old Wickes-badged vac. Wickes told me to
call Earlex. Earlex immediately sent a replacement, no fuss. It was too
short. Overnight they sent the correct longer one with a prepaid label,
trusting me to return the first. Not bad for a product costing less than
£40. No connection except as customer; I just thought it worth sharing.