On Thu, 13 Nov 2008 17:47:36 -0000, "John" wrote:

Colin Wilson wrote:
http://www.natureswayhealthandbeauty.co.uk/gta1a.jpg their system
appears to be converting incorrectly as they say we owe them 1260
EUR, which is the equivalent (at their quoted exchange rate) of 998
GBP and not the 880 GBP quoted (which would be 1112 EUR).

If you have a copy of the original order page showing the lower
prices, initiate a chargeback via the credit card, and provide them
with the costs you expected to be charged.

(other than that, refer to the answers to the same message on
uk.legal)

By 'eck Colin, that was quick )

Have to confess that I don't know what a chargeback is as I've never had to
do one before. If you mean get a refund and go elsewhere, gtahotels have
actually said that they are willing to give a full refund back to my card if
we don't want to pay the higher price.

Fact is, like I said, for medical reasons our dad may not be around much
longer and we do want to make this trip (it's going to be the last one he
ever makes) even if we have to pay the higher price. I was just wondering if
we have some sort of legal/moral recourse to get it at the lower quoted
price or is it just like a mispriced item in a supermarket, where they may
or may not honour it?

TIA,

John


Chargebacks are used where a transaction paid for by a Credit Card (
not usually a Debit Card but Visa Debit Cards might be included) is
disputed and the amount paid by the card is £100+
These links might help explain
http://www.financial-ombudsman.org.u...stic-cards.htm
http://www.google.co.uk/search?hl=en...rgebacks&meta=

Best to contact your CC company and explain the situation and see what
they say .As has been said if you have a screencap of the amount
originally shown that would help .