The real bummer part about all this is not only will Rob lose a sale through
no fault of his own, but now he'll grant a full refund on the original
purchase, including the freight and he'll eat it with a smile on his face. I
s'pose sooner or later it'll transpire to higher costs for Rob resulting in
a higher retail price. At the end of the day Hoyt doesn't get a new "toy"
for the shop and feels compelled to take time and gas out of his budget to
"deliver" the package back to Fed Ex, Rob gets to demonstrate their attitude
for customer service and all of us will shake our heads at the whole thing
at the same time we're aware that it could have happened to any of us yet
knowing the "good guys" took another one.....

sigh.....

Rob

http://www.robswoodworking.com



"Hoyt Weathers" wrote in message
...
You seem to have gotten in on this thread rather late Mr. Muldrew. It was
only this
morning that I *received* the package. This morning, I took the unopened
package to FedEx
Freight which is less than one mile from my home. That office arranged to
have FedEx
Ground pick up the package and deliver it to Lee Valley. Mr. Robin Lee has
been fully
informed of this transaction as it stands to this minute. There are other
pertinent
postings on this topic if you care to read them. The FedEx report is
indeed incorrect in
that no person signed for the delivery. Also, I did not tell a falsehood.

snipped