Dave wrote:
Just how do they get away with their returns policy?

About a month ago, our trusty old oven popped its clogs and I bought a
cheap Comet Proline model to help us through. The oven would not heat
up on first switch on, but I fiddled with the controls until it
started to heat up. I thought nothing of it at the start, but I had
the same experience late last week. I went back to Comet to complain
and ask for a replacement. They told me that it was their policy to
send out an engineer to look at it and condemn it if it was not
repairable. At this I mentioned the Sale of Goods Act and they
blanked up and said that their computer screen told them to send out
an engineer. They also told me to ring an 08705 number, so I got them
to waste their time and money on the call.

Engineer is coming out Thursday. If he condemns it, they can come out
and deliver the new one and take back the broken one.

But just how do they get away with this policy?

Dave


Have a look at the article here for some basic information:

http://www.computeractive.co.uk/comp...ts-part-basics


If there's problems with the 'wrap', use this link:
http://tinyurl.com/2vzbky

It may be of help - and from my experiences with Comet customer services,
you'll need all the help you can get to breach their 'brickwall' mentality
on defective goods and SoGA and they are experts at spouting bullsh*t to
baffle those that are a little timid or don't know their rights.

And there's a more 'offical' link for more (or the same info) he

http://www.berr.gov.uk/whatwedo/cons...page38311.html

Or http://tinyurl.com/5gxl38 if the above link causes problems.


Best of luck


Unbeliever