"Dave" wrote in message
...
Just how do they get away with their returns policy?

About a month ago, our trusty old oven popped its clogs and I bought a
cheap Comet Proline model to help us through. The oven would not heat up
on first switch on, but I fiddled with the controls until it started to
heat up. I thought nothing of it at the start, but I had the same
experience late last week. I went back to Comet to complain and ask for a
replacement. They told me that it was their policy to send out an engineer
to look at it and condemn it if it was not repairable. At this I mentioned
the Sale of Goods Act and they blanked up and said that their computer
screen told them to send out an engineer. They also told me to ring an
08705 number, so I got them to waste their time and money on the call.

Engineer is coming out Thursday. If he condemns it, they can come out and
deliver the new one and take back the broken one.

But just how do they get away with this policy?

Dave


IIRC Currys will give you your money back if you report a fault with 1 month
of purchase.

I bought a Bosch hob which developed a fault with 1 month of purchase, the
supplier's solution was to send a man in a Bosch van to fix it, which he
did.

I had much more trouble with a Philips TV, which was taken away by a 3rd
party repair company and kept for about 1 month before they finally found
someone who knew how to adjust it. Next time I buy a TV I will try and find
out how any warranty repairs are likely to be done.

--
Michael Chare