(As in the old story about the repair bill, itemised further at
outraged customer's request: "To: hitting piece of kit to
make it work: 50p. To: knowing where to hit it: 99.50 pounds." ;-)

Oh, I get that all the time - "it only took you 10 minutes to fix it, why is
the bill so high?"

Then you ask them how long it would have taken them, and would it be worth
it for them to waste so much time to save a few quid... It seems people
have no respect for knowledge, they think it is an easily attainable and
therefore cheap-to-pass-on commodity; people like that deserve cowboys.

Hellraiser..........