wrote:

Anyone any thoughts?

Disconnect all patch leads.
Connect the laptop directly to the router using one of the patch leads.
Ping the router.
If that passes then get another patch lead and connect that directly to
the router and the laptop and ping the router.

With luck you now have two patch leads that you know are OK.

Patch one port on the router to the patch panel using one of the patch
leads.

Connect the laptop to the appropriate socket using the other patch lead.

Ping the router.

If that fails remove the faceplates and check wiring integrity.

Call the ****wit who installed it and get him to fix it.