brightside S9 wrote:
On Thu, 7 Aug 2008 23:39:08 +0100, "Unbeliever"
wrote:

wrote:
Tiny print on a letter and e-mail just received from BT says that
the 1571 standard service is going to cost £1 per month if you
don't make at least 2 charged calls per month. Those who use their
landline only for broadband or only for receiving calls could get
an unexpected addition to their bill. At the moment
http://www.bt.com/youraccount still says it's free and provides no
way to disable it, but watch that space for a chance to do so.

Chris

Here is the 'offending' e-mail in full:

==============================
Terms and Conditions

From 16th September 2008 some of our prices will be changing. These
changes are summarised below:

Mobile Saver

The existing charge for calls on Mobile Saver is 9 pence per minute
(ppm) in the daytime and 5ppm in the evening. From 16th September
2008 this will be simplified to 7.5ppm at any time of day. This
change affects all customers who receive Mobile Saver.

Call Set-up Fee

The call set-up fee does not apply to inclusive Weekend calls for
customers on the Unlimited Weekend Plan, inclusive Evening and
Weekend calls for customers taking the Unlimited Evening & Weekend
Plan or the Broadband Talk Evening & Weekend Plan, inclusive anytime
calls on the Unlimited Anytime Plan or the Broadband Talk Anytime
Plan, and calls to Freefone services. Other exclusions apply. From
16th September 2008, the call set-up fee for non-inclusive calls
from landlines and for non-inclusive Broadband Talk calls will
increase from 6p to 7p per call. The existing call set-up fee of 3p
per call for BT Fusion, In-Contact Plus, Light User Scheme and BT
Basic customers remains unchanged.

Calling Features

We are also making some changes to the prices of one-off calling
features services, effective from 16th September 2008, detailed
below.

. Dialling 1471 to find out the number of the last person who called
you will remain a service available at no charge. The price of the
call return service (dial 1471 then press 3) will change from 7.5p
to 10p per use.

. Dialling 1571 to pick up your voicemail will remain a service
available at no charge. Customers who do not make chargeable or
inclusive calls with BT will be charged for BT Answer 1571 standard
service. Customers who are billed monthly must make at least two
chargeable or inclusive calls with BT in that month (excludes calls
made with BT Broadband Talk) or BT will charge £1 a month for the
standard BT Answer 1571 service. Customers who are billed quarterly
must make at least six chargeable or inclusive calls with BT within
that quarter (excludes calls made with BT Broadband Talk) or BT will
charge £3 a quarter. The price of the call return service (dial 1571
then press 0) will change from 7.5p to 10p per use.

. The Ringback service provides a call back service from an engaged
number when the line becomes free. The price of this service will
change from 15p to 30p per use.

. The Reminder Call service allows you to book an alarm call. The
price of this service will change from 20p to 30p per use.

. The 3 Way Calling service allows you to talk to two other people
at the same time. The price of this service will change from 50p to
60p per use.

Ringback, Reminder Call and 3 Way Calling are also available on a
monthly rental basis. Each feature costs £1.75 per month, or £3.50
per month for 2-4 features, for unlimited usage.

All of these prices include VAT and are subject to change.

=============================================

This should clear things up a little.


Just one snag. Inclusive calls are not listed on my BT bill, so I
would be pushed to prove I had made any should BT's administrative
machine decide to charge me for Caller display or 1571.

My online BT bill lists the number and total duration of free calls in the
summary section. They aren't in the itemised list but that wouldn't matter.

--
Reentrant