Rick-Meister wrote:
Alternative Dispute Resolution isn't exactly giving up your right to
sue. It just means you can't sue them in regular court. You have to
present your case to an aribitrator. So the key issue here is: does
the contract state that the arbitrator is from the American
Arbitration Association? If so, those arbitrators are usually former
judges, court referees, or law professors--so you usually get a fair
hearing. If it's another unheard of arbitrator, you might want to
check out their history. So of them aren't exactly "unbiased."

On the other hand, if you're using a licensed contractor and they pull
a permit, I doubt you'll have anything to sue over. A water heater
install is pretty cut and dried.
Hmmm,
I'll say. I'd rather be sure of their workmanship and warranty coverage
of the tank.