I sent Sam's Club an email and got a fairly rapid reply providing an 800 # for contact info.

The operator - this time, with a warning that next time a receipt would be required :-) -
registered the product online and said a technician would be contacting me in 1 - 3
business days to examine the product and repair it or send it in for repairs.

So far the service appears to be A-OK! I expect the tech will bring a battery with him,
drop it in and ask me to let it charge x hours before applying a load. No mention was
made of prorating the battery life.

I'm guessing he found a record of the purchase on file since I was able to provide the
purchase date, and almost certainly the store it came from. I have made most of my Sam's
Club purchases from two stores a few mile apart in Raleigh, NC. ...Haven't been a member
for maybe a year or two but got some of my better buys there! Including, it seems, this
extended warranty which most folks say is a waste of money! :-)

Al