In article , "Stormin Mormon"
wrote:

Check the lid safety switch. Also check to see if the machine is level.



Thanks to you and to others as well. It was the lid safety switch. She's
checking the repair site given to see if she can figure out how to replace
the switch. Until then, she has the machine fooled into thinking that the
door is closed.

Thanks again, she's glad it was something simple. I didn't have time to
look at it when I was there, and probably wouldn't have thought to suspect
the switch.

--
cahrles