On 17 Jul, 00:24, "The Medway Handyman"
wrote:

Customer had bought the 'Select' range of units because she wanted the wood
veneer end panels rather than the 'IT' range which are white.

Ah God, the mention of B&Q Select has brought on uncontrollable
twitching of my right eyelid, sweaty palms, accelerated pulse and a
difficult to supress urge to reach for something sharp and end it all.

It started with us knowing which Select range we wanted and a store
that doesn't stock the select range saying "no problem, we can still
design your kitchen and order it for you". On delivery day my kitchen
was gutted out and ready for action. Gut feelings led to calls at 1PM,
3PM, 4PM, 4:30PM, 5PM (get the idea) each resulting in "I have your
details here, it is out for delivery -should be with you any time".
Finally at 5:45, just before the end of the delivery window, I call
and demand answers. 5:59PM - they call back. "Sorry, your units
haven't even been assembled & there is a 2 month backlog".
Due to a substantial proportion being paid in gift vouchers (obtained
at a discounted rate by father-in-law) it was impossible to back out
without being refunded in same vouchers. I could go on, but it was
took 6 months to get 90% of the issues resolved. Countless missed or
incorrect deliveries, dozens of phone calls, dozens of excuses,
different explanations etc. Dozens of doctors visits and anti-
depressants. I HATE B&Q. I have only recently reluctantly started
using them again. A lady asked me at the exit the other day "would
you like to help with a customer satisfaction survey?". I would go
back and apologise for my abusive language but I just can't face it.
Besides she is probably used to it.

Rant over.