Andy Hall wrote:
On 2008-06-20 21:39:10 +0100, magwitch said:

Andy Hall wrote:
On 2008-06-20 20:11:40 +0100, magwitch said:

Like DHL? Delivered a pair of £70 pair of Ugg boots to the wrong
address, who honestly returned them to the PO who asked me to come
and collect them.

Well if you *will* buy Ugg boots it's probably for the best.



None of your business but they were a birthday present for my 12 y/o
niece and I missed (or rather DHL) missed her birthday. I found the
whole thing very worrying and the Australian supplier refunded my
shipping charges.

Why didn't you ask DHL for a PoD?

Because the Ugg website adds on the shipping fee (appropriate to
location) automatically as part of the online order and chooses the
company that ships their product, like 99.9% of other online suppliers.
If you could point out the pull down menu that says "Preferred courier"
to me on *any* online merchant's site, then you might have a point, but
I've never seen one.

BTW, apparently you can buy Ugh boots here....

Yeah for double the price at the time (4 years ago) it may be different
now as they aren't so trendy.



Like UPS? Kept a box china air-freighted from North Carolina for *6
weeks* at their depot 10 miles away and never let me know it was there.

Both these incidents took place within 3 months.

So why didn't you get the tracking numbers from the shippers? It
would have been quite simple to resolve.


I did... For 3 weeks DHL's track said 'in transit' (I didn't know the
supplier had air-freighted the china). After 3 weeks the track changed
to having landed at Stansted (when actually, it only took 3 days from
USA to UK) then after another 2 weeks to say Bury St Edmunds depot,
but they couldn't compute or use our post code and there was further
delay.

Total nightmare.

I thought that you said it was UPS....

UPS handled the china — though the difference in service is very hard to
quantify. Both cocked up. And both I will never entrust anything to again.

If the supplier air freighted the china, how can you blame UPS or DHL?


Because once it left the supplier, the UPS site provided the track no.
information, the UPS airfreight service and the UPS warehouse where it
languished for more than a month without letting me know.