We have been shopping for cabinets to remodel our kitchen and this has
been an ongoing battle. We started with Lowe's and likes the
Kraftmaid and Diamond but they were a little pricey and the door and
designs in our price range were pretty lame. We checked Home Depot
and same thing. Then we started looking around and stumbled across a
local supplier that carries the Cardell line of kitchen cabinets.

http://www.cardellkitchens.com/

We found a unique design we liked with a rope pattern in the door
design, raised door styles and all wood construction. Nice solid
looking drawer slides and everything seemed good. Got the pricing and
in line with the Kraftmaid stuff but a better design. We tried to
finalize the deal but after several trips all we were getting was a
hand written paper without even the company letterhead in the sheet.
We requested something more definitive but didn't get much help. We
were told we'd get a spread sheet with everything detailed but that
was two weeks ago and no word. Hate thinking we have to chaise these
people down to buy stuff from them.

When we got the quotes from Lowe's it was all detailed out with full
descriptions, drawings, terms, conditions, and everything clearly
defined. We're a little hessitant on dropping around $8K off a hand
written sheet that has a bunch of numbers on it that we don't have
anything to reference to, and with a bunch of prices hand written
beside them. We're worried if something comes in wrong we'd have
little recourse to get it fixed.

Is this a normal method of buying kitchen cabinets? Off hand written
sketches?

And has anyone had good/bad experiences with Cardell? It seems like a
good product line but the ordering methodology seems a little risky.
Do you think it could just be this one dealer? There is another
dealer only about 10 miles away (actually closer to our home) but when
we attempted to email then from their website we got the email
returned as an invalid address which didn't give us a wamr fuzzy
feeling about them either.

Any and all help would greatly appreciated!