Andy Hall wrote:
On 2008-05-29 17:36:44 +0100, "Tanner-'op"
said:
A.Lee wrote:
John Rumm wrote:

Tanner-'op wrote:

- Allowing customers to buy products from B&Q that you will fit.

"Allowing the customers..." that's a bit of arrogance there on
your part!

Surely the 'pipers calls the tune' and they can choose to buy from
wherever they wish - as can the so called professional choose who
he works for?

There is a fundamental difficulty here when the customer buys the
raw materials and the fitting service from two (or more) different
places. Who carries the can when something is not right?

I've done 3 bathrooms in the last 2 months, and all the main parts
were supplied by B+Q, and chosen/bought by the customer.
I have given guarantees on all the work I have done, but have made
it clear that any subsequent fault with the fittings would not be
covered by my warranty, though if there is a fault (unlikely, as
once they are in, they are very reliable), then I'd probably just
do it free of charge anyway.

Alan,

I quite agree with the above - with the exeption that if the problem
was a B&Q one with defective fittings etc (purchased by the
customer), then it would be quite reasonable of you to charge a fee
for the rectifications works and I would expect that to be made
clear in any written or verbal quotation that you gave (I did when I
was involved in such things many years ago).

The B+Q baths are rubbish. They flex a lot, are so thin that the sun
can be seen through them, and the fittings kit is minimal(if the
supplied fittings kit is used, I cannot see how the bath would stay
in position). Alan.

Which brings me back to the viability of the 'repair' that you did
and the acceptance by B&Q of any subsequent claim (if any is made)
for defects on the bath at a later date.

Tanner-'op

All of which can be avoided if the tradesman supplies and fits......
Then everybody knows exactly where they are and there is no argument.

I agree, as I have said in a post elsewhere in this thread - but you cannot
force the customer into that, only advise, along with the fact that the
tradesman can refuse to fit such items if he so wishes.

Or if he wishes to do the job, include conditions into his verbal or written
quote to the effect that he will only be responsible for the work he does,
along with the material he supplies - and will charge extra to resolve
problems with any customer supplied materials including time lost because of
them.

Tanner-'op