DIYbanter - View Single Post

Dan Lanciani

In article , (Puddin' Man) writes:
| On Sun, 25 May 2008 16:28:24 -0700, Oren wrote:
|
| On Sat, 24 May 2008 22:12:19 -0500, Puddin' Man
| wrote:
|
|
|
| About 12 years ago I bought one of those "Best Buy" Craftsman garden
| hoses. The hose material itsownself looks like it might outlive me,
| but the threaded aluminum connector on the end is flimsy.
|
| The unit hasn't been mis-used at all, but the connector is bent.
| It leaks a fair amount. It has a "forever" warranty.
|
| If I drained the damned thing, packed it up, and brought it to a
| Sears store for replacement, what should I expect? Do they *really*
| honor their warranties?
|
|
| To exchange a Craftsman hose under warranty; there NEEDS to be a clear
| marking on the hose, indicating the Craftsman brand. .
|
| It's clearly marked "Craftsmans Best" or somesuch.

That's what the rubber one I exchanged a few years back said, and that's
what they wanted to see. Interestingly, they tried to give me a much less
expensive plastic hose that did not say Craftsman anywhere. I pointed out
that this would be an issue if I needed to exchange it again. There was
some argument that the hose I was exchanging was green while the current
rubber Craftsman hoses were black (and the plastic non-Craftsman hoses
green) but they did give me the Craftsman one eventually. I still have
one of the older green rubber Crafstman hoses; we'll see what happens if
it fails some day...

Dan Lanciani
ddl@danlan.*com