On 18 Apr, 18:07, Andy Hall wrote:
On 2008-04-18 14:37:26 +0100, "
said:



Hi, a local firm recently came and fitted me an electric roller door
on my garage. It's set further back than the original and where this
has exposed concrete block work in the door opening, timber boards
have been used to cover. I noticed that the boards were plain
untreated timber as they were being put in. Then they were masticed at
the edges and the exposed face was painted with woodstain. They are
external to the door.

I know this is poor workmanship but is it actually against some kind
of regulations for a commercial firm to use these practices?

I'm already in dispute with the company for their attempting to get
away with powering the door by means of an extension lead, trailed
from the opposite corner of the garage. There is a consumer unit
servicing the house right next to the door, which was ignored.

This is a 2,000 quid job, or just under. I phoned the firm up and told
them if I'd wanted a d-i-y job I'd've bought the door from eBay for
700 quid and fitted it myself. The only thing that stopped me doing
this was because it was an insurance job.

Have you paid?

No, not yet. I have a banker's draft ready to hand over but I'm not
going to do it until I know the job's finished properly.
I may even change the method of payment now I've experienced some
dissatisfaction and also communication difficulties.
It's not a great feeling withholding payment but it beats the
alternative by a long way.


If not then don't, write to them, post by Special Delivery and advise
them of your displeasure, giving them 7 days to fix.

I don't look forward to going into recorded delivery letter mode but
my phone calls and emails aren't getting much response.
Does Special Delivery have useful features?

If so, you did pay by credit card didn't you?

I think I'll return the banker's draft to source and pay by Visa
instead.

If you paid by card then write as above and lodge a charge dispute with
the card company. They are on the hook with the supplier.

If you paid other than by card, make a note never to do so again
because it weakens your position. Again write to the supplier but be
prepared to initiate a Small Clams action (amount is £5000) to get
the situation rectified.

Wouldn't it be nice to get a decent job done and just hand over the
money?

--
Regards,
Dick Treen