"Abrasha" wrote in message
. ..
Rob Fraser wrote:
Well, just when you thought you heard it all.....


I am not surprised that they still treat their customers like that. This
is a note I wrote to them in 1996:



October 4, 1996


Ray Raus
Marketing
McMaster-Carr Supply Company
PO Box 54960
Los Angeles, CA 90054-0960



Dear Mr. Raus,

I have never been so insulted as by you and other representatives of your
company. I was interested in doing business with you, so I requested your
catalogue. I might as well have requested the Holy Grail.

On the phone I was "grilled" by your representatives, who wanted to know
how many people work in my company and how long I have been in business.
From the line of questioning it was painfully clear to me, that you are
not at all interested to do business with me, that you consider me and my
business insignificant and below your interest.

Well let me tell you, my business may be a small one, but it is not
insignificant. My work has been deemed significant enough to have been
purchased by the Smithsonian Institution for the permanent collection of
the National Museum of American Art as well
as by the Oakland museum.

I accessed your Web site. The first thing you announce there, is that you
are "a publisher of a catalogue". This catalogue, as with other supply
companies, is your only marketing tool. Yet you are not willing to
distribute it to a potential customer with money to spend.

You also say that you are "a customer-driven organization that strives to
give exceptional service". You don't even begin to understand what a lie
that statement is, given what my experience with your company has been.
If you were indeed customer driven, you would have sent me that catalogue
gladly, like other companies have done, and with who I have been doing
business I might add.

You suggest that if I need information on a specific product, the
information can be faxed to me. I have requested that on three separate
occasions. On all three occasions, the information faxed to me was the
wrong information. I bought the needed tools and supplies elsewhere.

In closing I would like to say, that I will go out of my way, not to do
business with your company, because of your unmitigated arrogance and
insulting behavior towards me. How dare you treat people like that. You
have no honor.

Yours,

--
Abrasha
http://www.abrasha.com


Now that works!! And I don't feel so alone. They can kiss my ass. I need
a clevis pin and loop and I was going to stop in McMaster with a Grainger
catalog to see if they have it. (not likely, it's for rigging a machine to
move) I think Fastenal will have to whip one up but I wanted to be an
asshole and let them see my displeasure with them as a whole.

Rob