alright...I won't go into the detail of the last 11 days without
heating, but the customer service with this british gas policy (no
it's not an insurance policy, it's a maintenance contract 'sir') is
the worst I have ever experienced.

1) Pushed to provide a senior manager's contact number, they gave us
the Ops director (who when called turned out to be on annual leave)
2) 'forgot' to order the part
3) courier unable to deliver heavy parts on Mondays
4) courier unable to offload the part himself
5) 3 broken day long appointements
6) 6 hours of phone conversations
7) Customer complaints 'closed' without any follow up or conversation
with the customer ! (followed by another offer to close a new
complaint there and then if we had one)

it went on and on...


anyhow...they are finally replacing the heat exchanger tomorrow and as
I'm going to cancel the agreement shortly afterwards I want to ensure
that whatever they fit tomorrow is covered by its
warranty..so...should all radiators be power flushed prior to fitting
a replacement heat exchanger ? my thoughts, yes...otherwise the
manufacturer will likely not cover any fault should it go wrong in
future..there's not instructions/warranty cards/details with the part
they delivered today to look at unfortunately....