Lloyd E. Sponenburgh wrote:
"Rob Fraser" FraserRacing"AT"RobFraser.Net fired this volley in
:

I sent in a request for the 2008 McMaster Carr catalog as they
added a
lot and they are close to my shop. I have been a loyal customer since
I started in the business about 15 years back.

On to the letter I got in the mail yesterday stating that "Due to a
limited supply of catalogs we are unable to send you
one....etc...please use online ordering"


Rob, don't shoot yourself in the foot just because of ONE customer
service ****-up. You know as well as I do that they're just about the
best company around in terms of customer service. If they screw up,
they'll fix it.


That is not my expereince at all. Not sending the catalogue seems to be
company policy.

--
Abrasha
http://www.abrasha.com