WARNING:- DON’T DEAL WITH THESE COMPANIES (MFI -- Jacuzzi UK)

I bought an expensive walk-in shower unit from MFI which had a10 year
guarantee.
After 3 years the seals between the glass panels and the aluminium
frame have deteriorated.

I contacted MFI who told me that I would have to contact "Mark two II"
because they deal with all the deliveries and logistics. I called
"Mark two II" and they said that the seals would not be covered by the
guarantee and that I would have to contact Jacuzzi UK who manufacture/
supply the shower units to MFI. I called Jacuzzi UK and first
impressions were OK although they confirmed that they would not
replace the seals FOC. (claiming that they had no control over what
detergents we had used in/on the shower so could not guarantee the
seals). However, I was able to order replacement seals and after some
discussion around the fact that non of the paper work or wording on
the guarantee specifically excluded the seals I placed an order. I was
told that it could take up to 10 days for the seals to arrive but that
was the extreme case and they would typically be delivered in much
less than that.

The cash was deducted from my debit card the next day and about 4 days
later I received a letter confirming my order. Two weeks later and no
sign of the seals I rang them again and was informed the order had
been forgotten and they would have to re-order. Another 2 weeks have
gone by and still no sign of the seals.

So my advice is -DO NOT buy BATHROOM EQUIPMENT from MFI or JACUZZI UK