On Mar 3, 7:17*pm, "Walter Cohen" wrote:
Anyone know what HD's return policy is if you do not have a receipt? *I know
they take your drivers license number but is there a cap as to how much
stuff ($) you can return without a receipt before they disallow it?
I know Walmart puts you on a 'black' list and after a while (not sure how
you define 'a while') they disallow you returning items.

Anyway, I purchased a small $ item last year ($13.96 door closer) and didn't
need it. *I looked far and wide for the receipt and couldn't locate it so I
took the item back to HD and got a gift card (which is ok because I'm always
in their store).
Wouldn't you know it the next day I was cleaning off my desk and came across
the receipt!
Of course the receipt was 9 months old(!) and the receipt states they would
take the receipt items back for 90 days so it is doubtful if I could have
used the receipt to return the item. *Too bad I can't go back (or call HQ)
and give them the receipt and have them take me off their 'list'.

Walter

If HD had a blacklist, I'd be on it. I always overbuy for projects
and return what I don't need. I typically don't even bother with
receipts, store credit is fine with me.

I will tell that they do indeed keep track, at least in the short-term
and on a inter-store basis.

After cleaning up my shop, I had tons of plumbing fittings from
various jobs. I didn't know which were HD's and which were Lowes, so I
took them all into HD and they gave me credit for what their computer
recognized and handed me back anything it didn't. All smiles, no
hassle.

I went back to my van and found a few more HD fittings that had rolled
onto the floor. Instead of going back and troubling the nice folks at
the same HD, I knew I would pass another one on my way home, so I
decided to stop there instead. When I tried to return the items, the
cashier said she needed management approval.

When the manager came over, she looked at the screen and then approved
the return. I asked "Did it flag the fact that I just returned a bunch
of stuff at another HD about 15 minutes ago?" and she said "Yes, but
it's no problem."

Big brother is indeed watching!