On 2008-02-21 01:19:44 +0000, Frank Erskine
said:

On Wed, 20 Feb 2008 20:27:46 +0000, Andy Hall
wrote:

Been there, tried that and they didn't. No apology or compensation

Perhaps it's you, then, Andy...

That could be.

However, the difference is the outcome.

I will buy from M&S in the future. I will not buy from Argos.

There is no excuse for bad service, regardless of the price.