On Fri, 25 Jan 2008 05:51:14 -0800, Nick wrote:

I called out Bgas for the last time. A chap came out and immediately
said that it was the heat exchanger which was blocked up because of muck
in the CH system. He said that BGas would not repair it as it was due to
dirt in the sytem which should have bee flushed out and they cant
replace it anywahy because the part is not availanle anymore.

He said my only option was to get them flush the system (600GBP) and
then have heat exchanger repaired by them at 70GBP/HR. Alternative was
to get a new boiler fitted by them for 3500GBP. He also said that I was
so lucky that I got 12 years of this boiler; they dont last that long. I
told him where to go.

I am totally naffed by all this. BGas have been 'servicing' this boiler
for the last 4-5 years and they have this annual service (if you can
call it that - engineer looking at the boiler with a torch for 5 mins).
They never told me that I needed a flush and now that the heat exchanger
is gone, they say that its not covered because the system should have
been flushed. A bit cop-out for them if you ask me. What diabolical
service!

I'm not sure that I trust them with their assertion "the heat X is
blocked"?
This is a combi, so presumably a sealed CH system. Seeing as it's already
done 12 years there could not have been too much wrong with it. Unless
you have been topping up frequently (like more than once a week for a
year or two) there is not much chance of sludge.

Time for you to either fix it yourself or find out from your nieghbours/
colleagues/friends who they know who can fix it.


--
Ed Sirett - Property maintainer and registered gas fitter.
The FAQ for uk.diy is at http://www.diyfaq.org.uk
Gas fitting FAQ http://www.makewrite.demon.co.uk/GasFitting.html
Sealed CH FAQ http://www.makewrite.demon.co.uk/SealedCH.html
Choosing a Boiler FAQ http://www.makewrite.demon.co.uk/BoilerChoice.html