"Jim Elbrecht" wrote in message
...
On Tue, 4 Dec 2007 09:57:49 -0800 (PST), Joe wrote:

On Dec 4, 11:39 am, "JoeSpareBedroom" wrote:

snip

My theory: Many people have some sort of strange fear of calling
corporations.

Maybe the reason for that is the wretched automated menus starting
with, "press 1 for English...press 2 for Swahili...press 3 for
Esperanto....press 23## if you know your client's extension...or stay
on the line and an operator will be with your shortly..sometime this
year."


I hate the phone. but I've gotta plug these folks. I called
Whirpool's 800 number for an old washing machine whose manual didn't
show up in their online files.

Got a real live *english speaking* person on the second ring. They
asked what I needed & directed me to another operator. She
apologized about the shape of their online files- and emailed me a
pdf. I had the pdf less than 4 minutes from when I dialed the phone.

OTOH- Moen, Dell, Walmart, and a few others have frustrated me to
distraction.

Jim


I called GE once when I was a new homeowner trying to understand some
strange washing maching symptoms and noises. Got some guy in TN or KY who
told me to turn the control to the wash cycle and hold the phone near the
machine. He listened and said "It's the transmission." He gave me the phone
numbers & addresses of 3 parts places in my town, and told me a few of the
tools I'd need to do the work. I was amazed.

Moen was equally good. They sent me a free shower faucet part that failed
due to debris in the water supply. Not their fault at all, but they sent the
part anyway.